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- At Simply Money we endeavour to provide you with a great service however if you are not
satisfied with any aspect of our service you can tell us about your concern by following
- Contact us – by phone on 0800 088 2588 (call 01625 683 683 from mobiles) or by sending
an email to email@example.com.
For security reasons please do not include additional personal information in
any email to us.
- If your concern has not been resolved by us please escalate your complaint in writing
to Simply Money, Regent House, Heaton Lane, Stockport, SK4 1BS.
- We aim to solve your concern straight away. However, if we have not been able to resolve
your complaint within three working days, we will write to tell you:
- Why we have not yet resolved your complaint
- Who is dealing with your complaint
- When we will contact you again
- In most cases, complaints are dealt with within two weeks. We will contact you regularly
until your complaint has been resolved.